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Education & Reference

Released: 2013-04-28

Dealing with Difficult People (Creating Success) by Lilley Roy


Workplaces are filled with all types of folks, and some of them can also be very tough to get along with.  By means of figuring out troublesome folks and their behaviors, a savvy individual can get to the bottom of the awkward and frustrating eventualities created by using troublesome people.

Coping with Difficult People
appears at tough habits – what drives it and how to deal with it.  Issues Roy Lilley discusses embrace: recognizing the different types of troublesome person, handling aggressive individuals, managing warfare, motivating lazy colleagues, coping with tough customers, and handling complaints.  He has additionally incorporated new advice on struggle, cyberbullying and setting guidelines for social media use at work, as well as examples of dialogue in coping with troublesome consumers.

Sensible and accessible, this guide is beneficial for managers looking to reinforce performance, gross sales people looking to win more industry, or any individual who has to handle difficult colleagues or the public.

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e-Book Details

Creator: Lilley Roy Publisher: Kogan web Page Binding: Paperback Language: English Pages: 152


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